At our bakery, every item is handmade with passion, quality ingredients, and a dedication to excellence. We want our customers to be completely happy with their purchase, and we take any concerns seriously. Please review our refund policy for guidance. Eligibility for Refunds You may request a refund within 2 days of purchase if: The product was incorrect (wrong flavor, size, or custom request). The item was damaged or spoiled upon pickup or delivery. There was a quality issue clearly related to our preparation process (e.g., underbaked, burnt, or stale). To be eligible for a refund, the item must be returned partially or fully, and the issue must be reported within the 2-day timeframe. Non-Refundable Situations Refunds are not issued for: Orders that were picked up late or not at all. Changes of mind after ordering or consuming the product. Errors caused by incorrect details submitted by the customer (e.g., misspelled names, wrong dates). Customized or made-to-order items unless the problem was caused by our error. Complaints made more than 2 days after receipt. Store Credit Option In some cases, we may offer store credit in lieu of a refund. This can be used within 30 days on any in-store purchase and is non-transferable. How to Request a Refund To initiate a refund request, please contact us at [email protected] or visit our bakery with the following: A copy of your receipt or proof of purchase. A brief explanation of the issue. Photos of the product (if applicable). Our team will review the case and respond within 2 business days. Refund Processing Approved refunds will be issued to the original payment method within 3–5 business days. Contact Us We value your trust in our bakery and are committed to delivering exceptional treats and customer care. For any questions or concerns, please contact us at [email protected] or speak to our in-store staff. Thank you for choosing our bakery — where every bite is baked with care!