Overview We are fully committed to protecting your personal information and maintaining your trust. This Data Protection Policy explains in detail how we collect, use, store, and share your personal data. It also outlines your rights and how you can exercise them. We aim to process all personal data lawfully, fairly, and transparently, in accordance with data protection regulations such as the General Data Protection Regulation (GDPR), the Data Protection Act, and any other relevant legislation applicable in your region. What Personal Data We Collect We may collect and process various categories of personal data, depending on how you interact with our services. These include: Identification details: your name, email address, phone number, and physical address Transactional details: information related to purchases, payment methods, and billing details Technical data: your IP address, browser type and version, time zone setting, device identifiers, and operating system Usage data: information about how you use our website and services, including pages visited and time spent on them Communication data: messages or feedback you provide to us, including contact form submissions and email exchanges This data may be collected directly from you or automatically via cookies and tracking tools when you access our site. How and Why We Use Your Data We use your personal data for a variety of legitimate business purposes, including but not limited to: Fulfilling contractual obligations, such as processing transactions and delivering goods or services Responding to your queries and offering effective customer support Providing you with personalized marketing communications and promotions, if you’ve opted in Analyzing website traffic and user behavior to improve our services and optimize the user experience Ensuring the safety and integrity of our website and systems Complying with legal obligations, such as tax and financial reporting requirements Legal Grounds for Processing We process your personal data on the following legal bases: Your consent, where applicable (e.g., for marketing emails or optional cookies) Fulfillment of a contract, such as when you place an order with us Our legitimate interests, which may include improving services, fraud prevention, and securing our platform Compliance with legal or regulatory obligations You can withdraw your consent at any time without affecting the legality of processing done before the withdrawal. Data Sharing and Disclosure We only share your personal information with third parties when necessary. Such third parties may include: Payment processors to complete transactions IT service providers to maintain and host our systems Email and marketing providers for communication purposes Legal and regulatory authorities, where required All third parties are required to handle your data with the utmost confidentiality and only for the purposes we define. We do not sell or lease your personal data to any third party for their marketing purposes. International Transfers of Data In cases where your personal data is transferred to a country outside of your jurisdiction, we ensure that appropriate safeguards are in place, such as data transfer agreements or standard contractual clauses. These mechanisms ensure that your data receives the same level of protection as it would in your home country. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, regulatory, tax, and accounting requirements. When your data is no longer required, we ensure it is securely deleted, anonymized, or archived depending on the context and purpose. Your Rights As a data subject, you have the following rights: Access: You can request a copy of the data we hold about you Correction: You may request that we correct or complete inaccurate or incomplete data Erasure: You can request deletion of your data where it’s no longer necessary Objection: You can object to certain types of processing, such as marketing Restriction: You can request to limit the processing of your personal data Data Portability: You may request to receive your data in a portable format To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. Security Measures We implement appropriate technical and organizational measures to ensure the security of your data. This includes secure servers, encryption protocols, access controls, and regular monitoring of our systems to detect and prevent threats. However, while we do our best to protect your personal data, we cannot guarantee absolute security, particularly when transmitting data over the Internet. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and offer targeted advertising. You can manage your cookie preferences through your browser settings or via our cookie management tool available on the website. Updates to This Policy We reserve the right to update this Data Protection Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on our website with a revised date. We encourage you to review the policy periodically to stay informed about how we protect your data.